Terms and Conditions

General Terms
By using this website you agree to our terms and conditions. From time to time we may need to make changes to the terms and conditions, so please take a moment to check it when you access or use the website.

Nature of Website
Our website allows you to review and order products including lingerie, swimwear, nightwear and hosiery for delivery straight to your home. Details of our range of products and services are provided.

Whilst we make every effort to ensure that the information contained within this website is correct, we cannot guarantee or give any warranty as to its accuracy.
We reserve the right to make changes or amendments, discontinue or suspend any product, service or aspect of our website including your access to it. All of the products and services on the website will be subject to the standard terms and conditions unless otherwise stated.
The terms and conditions currently available on this website replace any other previous versions.
Our website is only available to people who can form legally binding contracts under applicable law and you must be over 18 years old to use our methods of payment. If you’re not, you may not place an order for products or services.

Entire Agreement

Except as laid out here, these terms and conditions are the entire Agreement between us and supersede any prior understanding or Agreements (either written or oral).
You shall not be entitled to assign this Agreement with us or any part of it.
We reserve the right to delay the completion of any of our contractual obligations if we are hindered or prevented from doing so due to circumstances beyond our reasonable control, provided that, if the circumstances in question continue for a continuous period in excess of 120 days, either party shall be entitled to give notice in writing to the other to terminate the Agreement.
If any provision of this Agreement shall be held to be illegal, invalid or unenforceable in whole or in part, either under enactment or rule of law, such provision or part shall to that extent be deemed not to form part of the Agreement but the legality, validity and enforceability of the remaining provisions of the Agreement shall not be affected.
Any waiver by us of any breach of, or any default under, any provision of this Agreement by you will not be deemed a waiver of any subsequent breach or default and will in no way affect the other conditions of this Agreement.
No term or condition of this Agreement is enforceable under the Contracts (Rights of Third Parties) Act 1999 by any person who is not a party to the Agreement and you and we may exercise, without the consent of any third party, any rights you and we may have to amend or rescind this Agreement.
This Agreement shall be governed by and construed in accordance with English law and the parties submit to the exclusive jurisdiction of the English Courts.

I live in the Channel Islands - will I have to pay VAT?

Exports from the UK to the Channel Islands are zero rated, you won’t have to pay any VAT charges for your order. We're accounting for 0% VAT, which means that your VAT has been charged at 0%, however the total price you see at checkout represents the total price payable by the customer, the amount charged for your order will not change and you won’t see any deductions on your confirmation email.

Gift Bags

Our gift bags are one size. Please note that basques, larger clothing and nightwear items may not fit inside your gift bag.  

Gift bags are a non-returnable and non-refundable item. If gift bags are returned to us, we are unable to return these back to you and a refund will not be issued. 

Promotions & Discounts

Unless otherwise stated, promotions cannot be used in conjunction with any other offer, including the application of discounts to items marked as on sale.

CLOTHING CLEARANCE 

1. This offer is available on www.pourmoi.co.uk and at our Chester clothing store.
2. Selected items only.
3. While stocks last.
4. Sale cannot be used in conjunction with any other offer.
5. Pour Moi Ltd reserves the right to amend or cancel this offer at any time.

EMAIL WELCOME OFFER

1. This offer is only valid for new customers signing up to our mailing list and placing their first order. 
2. This offer is one time use only.
3. This offer can be used online and in-store.
4. Discount code must be applied at basket for discount to be applied.
5. Offer cannot be used in conjunction with any other offer, including items marked as on sale.
6. Pour Moi Ltd reserves the right to amend or cancel this offer at any time.
7. If any item(s) are returned the refund amount will be calculated based on the following outcomes.
8. If the recalculated total order value remains higher the original offer threshold amount, the refund amount will be recalculated by discount value minus item(s) value. 
9. If the recalculated total order value is lower than the original offer threshold, the new order value will have the discount code reapplied to check whether it is still valid for one of the other offer threshold amounts. 
10. If recalculated order value is valid for one of the other offer threshold amounts, the new discount will be applied with the refund amount recalculated by new discount value minus item(s) value.
11. If recalculated order value is no longer valid for any of the offer threshold amounts, the offer is void and refund amount is recalculated by original discount value minus item(s) value.

EMAIL WELCOME BACK OFFER

1. This offer is only valid for recipients of the email.
2. This offer is one time use only.
3. This offer is only available on www.pourmoi.co.uk for UK customers only.
4. Discount code must be applied at basket for discount to be applied.
5. Offer cannot be used in conjunction with any other offer, including items marked as on sale.
6. Pour Moi Ltd reserves the right to amend or cancel this offer at any time.
7. If any item(s) are returned the refund amount will be calculated based on the following outcomes.
8. If the recalculated total order value remains higher the original offer threshold amount, the refund amount will be recalculated by discount value minus item(s) value. 
9. If the recalculated total order value is lower than the original offer threshold, the new order value will have the discount code reapplied to check whether it is still valid for one of the other offer threshold amounts. 
10. If recalculated order value is valid for one of the other offer threshold amounts, the new discount will be applied with the refund amount recalculated by new discount value minus item(s) value.
11. If recalculated order value is no longer valid for any of the offer threshold amounts, the offer is void and refund amount is recalculated by original discount value minus item(s) value.

EMAIL BIRTHDAY AND VIP OFFERS

1. This offer is only valid for recipients of the email.
2. This offer is one time use only.
3. This offer is only available on www.pourmoi.co.uk for UK customers only.
4. Discount code must be applied at basket for discount to be applied.
5. Offer cannot be used in conjunction with any other offer.
6. Minimum spend £10.
7. Pour Moi Ltd reserves the right to amend or cancel this offer at any time.
8. If any item(s) are returned the refund amount will be calculated based on the following outcomes.
9. If the recalculated total order value remains higher the original offer threshold amount, the refund amount will be recalculated by discount value minus item(s) value. 
10. If the recalculated total order value is lower than the original offer threshold, the new order value will have the discount code reapplied to check whether it is still valid for one of the other offer threshold amounts. 
11. If recalculated order value is valid for one of the other offer threshold amounts, the new discount will be applied with the refund amount recalculated by new discount value minus item(s) value.
12. If recalculated order value is no longer valid for any of the offer threshold amounts, the offer is void and refund amount is recalculated by original discount value minus item(s) value.

EMAIL DELIVERY OFFER

1. This offer is only available on www.pourmoi.co.uk for UK customers only.
2. This offer is one time use only.
3. This offer applies to standard delivery only.
4. Discount code must be applied at basket for discount to be applied.
5. Offer cannot be used in conjunction with any other offer.
6. Pour Moi Ltd reserves the right to amend or cancel this offer at any time.

REFER A FRIEND SCHEME

Referrer offer

1. The referrer is offered a discount for each friend who orders for the first time.
2. This offer can be shared for 6 months from the date of acceptance by the referrer.
3. In order for the referral to qualify for the reward the referred friend must be a new customer to Pour Moi and over the age of 18 and the referred friend must meet the conditions of their reward.
4. There is no requirement for the referrer to be an existing Pour Moi customer.
5. In order to share this offer the referrer must be over the age of 18.
6. Rewards will be cumulative and so if multiple qualifying referrals are made to Pour Moi, multiple rewards will be delivered to the referrer. A Referrer may not earn more than 5 within any 24 hour period or 25 within last 12 months or 1500 GBP of reward value within last 12 months.
7. Rewards will be credited to the referrer within two weeks of the referred friend's purchase provided the referred friend's purchase is not cancelled and the referred friend's purchase meets the other conditions of this offer.
8. The Referrer will be notified by email once a referred friend has purchased and when the reward has been earned.
9. Rewards will be valid for 3 months from the date earned by the referrer.
10. Referral rewards cannot be combined with other discount codes in a single order.
11. This offer is valid for one transaction, on full price products only and cannot be used in conjunction with any other offer, unless stated otherwise.
12. This offer is only available on www.pourmoi.co.uk for UK customers only.
13. To claim discount on your order enter the code at the ‘Your Bag’ stage of the checkout process.
14. Pour Moi reserves the right to amend or cancel this offer at any time.

Referred friends offer

1. The Referred friend is offered a discount off when they place their first order.
2. The reward is valid for 7 days from the point of issue to the referred friend.
3. In order to qualify for the reward the referred friend must be a new customer to Pour Moi and over the age of 18.
4. Any rewards will be revoked if a refund is requested on the order for which the reward was offered.
5. The Referred friend reward cannot be claimed by the same person making the referral.
6. This offer is valid for one transaction, on full price products only and cannot be used in conjunction with any other offer unless stated otherwise.
7. This offer is only available on www.pourmoi.co.uk for UK customers only.
8. To claim discount on your order enter the code at the ‘Your Bag’ stage of the checkout process.
9. Pour Moi reserves the right to amend or cancel this offer at any time.

Discount off your next order offer

1. This reward is offered to an existing customer who is not ready to refer any friends.
2. The reward is valid for 7 days from the point of issue.
3. In order to qualify for the reward the customer must make another purchase after signing up to the scheme.
4. Any rewards will be revoked if a refund is requested on the order for which the reward was offered.
5. This offer is valid for one transaction, on full price products only and cannot be used in conjunction with any other offer unless stated otherwise.
6. This offer is only available on www.pourmoi.co.uk for UK customers only.
7. To claim discount on your order enter the code at the ‘Your Bag’ stage of the checkout process.
8. Pour Moi reserves the right to amend or cancel this offer at any time.

GOLDEN TICKET COMPETITION

1. This competition ends 11:59pm GMT on Sunday 9th March 2025.
2. This competition is only available on www.pourmoi.co.uk for UK customers only.
3. Prizes are non-transferable and no substitution or cash equivalent is permitted.
4. Competition not applicable for Pour Moi staff.
5. Pour Moi Ltd reserves the right to amend or cancel this competition at any time.

How to enter

1. By placing an order between Monday 17th February and Sunday 9th March 2025 all customers will be automatically entered into the draw to win.

The prizes

1. There are 30 chances to win in total. The prizes include:
   
   1. 1x Spa break for two with overnight stay voucher (worth up to £250)
   2. 1x Afternoon tea for two voucher (worth up to £150)
   3. 1x Your dream lingerie or swimwear wardrobe for free (x7 sets in total)
   4. 1x Your choice of free lingerie or swimwear set
   5. 1x Your order refunded (up to £150) 
   6. 1x £150 Pour Moi Voucher
   7. 1x £100 Pour Moi Voucher
   8. 2x £50 Pour Moi Voucher
   9. 7x Pour Moi slipper socks
   10. 7x Pour Moi diamante beanie hat
   11. 7x Pour Moi sleep eye mask

Announcement of the winner

1. Winners will receive a golden ticket as part of their order, and will be selected at random.
2. To claim the prize, winners must email us including a photo of their golden ticket and their order number to [email protected]. 
   1. This will be checked against the eligibility criteria and the order number. Once the winners qualify then our team will arrange sending your prize.

CLUB POUR MOI LOYALTY PROGRAMME

1. This loyalty programme went live as of 17/02/2025, only purchase activity after this date is applicable for points and not backdated. All one time action activities (signing up to email, adding DOB, adding preferences, connecting on social media) will already be added.
2. This loyalty programme is available online only at www.pourmoi.co.uk and for UK customers only.
3. Customers will be automatically entered into the Club Pour Moi Loyalty Programme once they create an account.
4. Customers must be logged in at all times for any activity, points or rewards to be added to their account. Other activity such as social media interactions and refer-a-friend scheme are connected via the customers email address. This must be the same email address as the account to be able to match the customer, activity and the points.
5. Currently any in-store activity will not be connected to the loyalty programme.
6. Points are not equal to any pounds or worth any monetary value.
7. Points from most activities can take up to 24 hours to show in the customers account.
8. Points from reviews can take up to 7 days to show in the customers account.
9. Points from purchases will display after the returns period of 35 days. If an order is refunded in full, then the points from the transaction are void.
10. Any offers, vouchers or rewards cannot be used in conjunction with any other offer. These are unique to the recipient and one time use only. See terms for individual offers separately.
11. This loyalty programme is void where prohibited by law and Pour Moi Ltd reserves at its sole discretion to modify, suspend or cancel the loyalty programme at any time. We also reserve the right to revoke reward points if we feel the participant has tried to abuse the loyalty programme in any way.
12. By participating in the programme, you are agreeing to Pour Moi's terms. Please also refer to our Privacy Policy for information about how we use your personal information in relation to the loyalty programme.

'Member' tier terms

1. Have an account
2. 0 Points required

'Chic Cherie' tier terms

1. Have an account
2. 50 Points (from any of the listed actions)

'Luxe Lover' tier terms

1. Have an account
2. 150 Points (from any of the listed actions)
3. Must have made at least 1 purchase

'Glam Goddess' tier terms

1. Have an account
2. 300 Points (from any of the listed actions)
3. Must have made at least 3 purchases