Privacy Policy


Like everywhere you shop online, Pour Moi collects your personal information with your consent. It means we can send offers tailored to you, for things that you’ll actually want, process your orders to be with you in a jiffy, and if there’s any problem with your experience it also means we can deal with it as fast as possible. Think of it as our way of getting to know you better.

When it comes to quality, it’s all about the detail. We believe the most important details are yours - and to keep the information you share with us as safe as possible, we’ve updated our privacy policy in line with the requirements set out by the General Data Protection Regulation.

Pour Moi model smiling

We know that there’s a lot of information here but it’s important to us that you are fully informed about your rights, how we use your data and we pledge to handle your data fairly and legally at all times. You can rest assured that we’re committed to protecting your privacy and the security of your personal information. This policy applies whether you visit our stores, shop with us online or otherwise engage with us.

In short it covers all of the below:


THINGS YOU’LL LOVE

Getting to know you means we can inspire you with things we think you’ll like and we’ll bring you the latest offers to help you get the best value.

SMOOTH SHOPPING

How you shop helps us tailor our website to better suit you. Plus, if you need help our teams can access your information to speed up the process.

EXPERIENCE IT ALL

To make certain services available to you, we may need to share your personal data with some of our service partners.


LOOKING AFTER YOU

So you can shop with confidence, we use information to confirm your identity and help protect you against fraud.



WHO ARE WE

Since we have your details, it only seems fair for you to have ours!

This Privacy Policy applies to the Pour Moi Ltd online service selling via our website. This policy outlines the type of personal data we collect from users of our website, “users” or “you”, in connection with our website and how this data is protected, used and maintained.

In this privacy statement we, us and our refer to Pour Moi Limited, a company registered in England & Wales, with company number 03178849 whose registered address is at Heywood Shepherd, 1 Park Street, Macclesfield, Cheshire, SK11 6SR.



WHICH DATA WE COLLECT, WHEN AND WHY
We may collect the following data about you, and we’ve explained the purpose for doing so in each case. In short, we like to get the full picture, you see: that way, our marketing is right up your street.


WHEN WE COLLECT DATA FROM YOU:

  • When you visit any of our websites, and use your account to buy products and services.
  • When you make an online purchase and check out as a guest or when you purchase a product or service in store.
  • When you create an account with us.
  • When you shop online, we may capture information through cookies and similar technologies, you can manage these when you visit our site.
  • When you engage with us on social media, discussion boards etc. or enter prize draws or competitions or participate in surveys or review our products and services.
  • When you contact us by any means with queries, complaints etc.
  • When you fill in any forms, surveys or competitions.
  • When you subscribe to our marketing.
  • When you apply for a job via our site.
  • When you’ve given a third-party permission to share with us the information they hold about you.
  • When you use our shops or their car parks which usually have CCTV systems operating for the security of both customers and colleagues. These systems may record your image during your visit. In cases of body worn cameras, they may also record your voice.

WHICH DATA WE COLLECT DATA FROM YOU:

  • Personal Identification: Personal details such as your name, address, date of birth, email address, phone number. Copies of documents you provide to prove your age or identity where the law requires this (including your passport and driver's licence). This will include details of your full name, address, date of birth and facial image. If you provide a passport, the data will also include your place of birth, gender, and nationality.
  • Account information: Your username, password, loyalty card number and other identifiers you use to access your account. Any items you may have added to your Wish List.
  • Transaction & order information: Products you purchased, their price, billing/delivery address, orders, receipts, your method of payment and your payment details which are anonymised as per PCI DSS recommended standards.
  • Marketing information: Your marketing preferences, open rates, click through rates on email marketing campaigns using Pixels.
  • Direct Interactions: Details of your interactions with us through contact centres, in store, your comments and product reviews, your social media username if you interact with us through those channels, to help us respond to your comments, questions or feedback.
  • Browsing & cookie information: Information gathered using cookies in your web browser including details of your visits to our websites, and which site you came to ours from. Please see our cookie policy for more details.
  • Technical information & useage data: To deliver the best possible web experience, we collect technical information about your internet connection and browser as well as the country where your computer is located, the web pages viewed during your visit, the advertisements you clicked on, and any search terms you entered.
  • Surveillance/monitoring: Your image may be recorded on CCTV when you visit a shop or car park. We may also record audio when body worn video is in use.
  • Third party information: We may use personal data from other sources, such as specialist companies, media partners, retail partners and?public registers (such as the electoral register). When we work with specialist companies that provide us with personal data about you, they'll have told you about this data sharing at the time it was collected. We use this and our own data to better understand our customers. We also use this personal data to make sure we have up-to-date details about you. We don't give personal data we’ve collected or created from you back to these companies.
  • Special categories of personal data: If you provide us with any of the special categories of personal data (that is to say information as to racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, physical or mental health, sex life or sexual orientation or genetic or biometric data) or personal data relating to criminal convictions and offences in relation to a job application or in the context of your work with us, the information will only be used so that we can monitor our compliance with the law and best practice in terms of equal opportunities and non-discrimination and, where applicable to review and keep under review your ability and suitability to carry out the work for which you may be employed and any health and safety issues.
  • Aggregated data: We also collect, use and share this data such as statistical or demographic data for any purpose. Aggregated data may be derived from your personal data but is not considered personal data as this data does not directly or indirectly reveal your identity. For example, we may aggregate your usage data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect aggregated data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.

WHY WE COLLECT DATA FROM YOU:

  • To provide access to our website: in a manner convenient and optimal for you and with personalised content relevant to you.
  • To register your account: we will use the details provided on your account registration form for the purposes of setting up your account.
  • To shop with us: enabling you to place orders and to process and facilitate transactions with us.
  • Relationship management: to manage our relationship with you, which will include notifying you about changes to our terms of use or privacy notice, and asking you to leave a review or take a survey.
  • User and customer support: to provide customer service and support, to offer a live chat support service to our customers, and to deal with enquiries or complaints about the website and share your information with our website developer, IT support provider, payment services providers, marketing services providers and customer support service provider as necessary to provide customer support.
  • Prize draws, competitions and surveys: to enable you to take part in prize draws, competitions and surveys.
  • Marketing: we may use the information we collect, including personal information, to market our products and services to new and existing customers. In some circumstances, we can send you marketing communications without your consent, where we rely on our legitimate interests (for example, if you are already a customer). We may also use your personal information to send you marketing communications.
  • Rewards programme: including rewarding our customers for referrals, newsletter subscriptions and your purchases.
  • Loyalty programme: to operate a loyalty programme, including rewarding points for referrals, newsletter subscriptions, data preferences, social media connections and your purchases.
  • Advertising: to deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to.
  • Social media interactions: to interact with users on social media and review platforms for example, responding to comments and messages, posting and ‘liking’ posts.
  • Analytics: to use data analytics to improve our website, products/services, marketing, customer relationships and experiences.
  • Suggestions and recommendations: to share your information with selected third parties (where we have your consent to do so).
  • Research: to carry out aggregated and anonymised research about general engagement with our website (on the basis of our legitimate interest in providing the right kinds of products and services to our website users).
  • Fraud and unlawful activity detection: to protect, investigate, and deter against fraudulent, unauthorised, or illegal activity; Compliance with policies, procedures and laws: to enable us to comply with our policies and procedures and enforce our legal rights.
Please note, our websites are note intended for children and we do not knowingly collect data from children.

This list is not exhaustive and, in specific instances, we may need to collect additional data for the purposes set out in this policy. Some of the above personal data is collected directly, for example when you set up an on-line account on our websites, or send an email to our customer services team. Other personal data is collected indirectly, for example your browsing or shopping activity. We may also collect personal data from third parties who have your consent to pass your details to us, or from publicly available sources.
DATA THAT WE RECEIVE
We may receive personal data from the following categories of third parties and circumstances:
  • We may have obtained your information, such as name, address, email address and telephone number, if another person has placed an order under your name (for example, ordering a gift to be delivered to you).
  • We may receive technical data from third parties, including analytics providers and affiliate networks through whom you have accessed our website.
  • We may receive contact, financial and transaction data from providers of technical, payment and delivery services.
  • We may receive data from third parties such as fraud detection agencies when we transact with you, so we can verify that you are actually you, not some imposter.
  • We may receive data from market research companies who help us to identify individuals that may be interested in taking part in our customer insight surveys and activities. In these cases, you would have expressed your preferences to the market research company.
  • We may receive information from market research companies to help improve your experience with us.
  • When you enter a competition hosted by another company and indicate that you wouldn’t mind hearing from us, these third-party companies may share your personal information with us, in accordance with your preferences. If this applies to you, please contact the third party that you provided your consent to.
  • If you work with us as an influencer, we may have received your information from an influencer agency.
  • When we work with specialist companies that provide us with personal data about you, they'll have told you about this data sharing at the time it was collected and in their privacy notices. We use this and our own data to better understand our customers. We also use this personal data to make sure we have up-to-date details about you. We don't give personal data we’ve collected or created from you back to these companies.

If any of the above applies to you, you can contact us at any time and ask us to remove you from our lists, we’ll be happy to oblige.
LEGAL BASIS FOR THE COLLECTION OF THIS DATA
We will only collect and process your personal data where we have a legal basis to do so, which is when:
  • We have your consent to do so.
  • We need your personal data to perform a contract with you. For example, to process a payment from you, fulfil your order or provide customer support connected with an order.
  • We have a legal obligation to collect or disclose personal data from you.
  • The processing is in our legitimate interests and not overridden by your rights.

Data Protection Law requires us to meet at least one “legal ground” for processing. The grounds applicable to the personal data to which this notice relates are:
  • Performance of a contract: where the processing is necessary for us to perform a contract that you are party to, or to take steps at your request prior to entering a contract, example we use your personal information to process your orders and payments or to give you a refund, send communications to you about your orders, purchases or accounts and bill you for using our products or services, to administer your Loyalty account.
  • Legal obligation: where the processing is necessary for compliance with a legal obligation to which we are subject for example we need to identify you when you contact us, verify the accuracy of data that we hold about you or assist HMRC and/or the Police and/or other regulatory bodies in relation to an investigation by a public authority.
  • Vital Interest: in certain circumstances it is in your vital interests for us to process your personal information. We may need to contact you if there are any urgent safety or product recall notices or where we otherwise reasonably believe that the processing of your personal information will prevent or reduce any potential harm to you.
  • Legitimate interest: where we use your information for our legitimate interests, we make sure that we take into account any potential impact that such use may have on you. Our legitimate interests don’t automatically override yours and we won’t use your information if we believe your interests should override ours unless we have other grounds to do so. Where processing is necessary for the purposes of our legitimate interests or the legitimate interests of a third party.
    • As a company we are often required to process your personal data in order to carry out certain tasks relating to our business activities. In such cases, processing of personal data can be justified on grounds of legitimate interest.
    • Our communications are designed to tell you about the benefits we can offer so that you have access to our best deals. We use the information we have about you to tailor the content and try to ensure that the offers are as relevant to you as possible. Under the Data Protection Legislation, this might qualify as profiling.
  • Communications:
    • To provide customer support and to respond to and communicate with you about your requests.
    • To contact you if we need to obtain or provide additional information.
    • To check our records are right and to check every now and then that you’re happy and satisfied (e.g., customer surveys).
    • For marketing activities (other than where we rely on your consent) e.g., personalising marketing messages through social media and other third-party platforms.
    • To comply with a request from you in connection with the exercise of your rights (for example where you have asked us not to contact you for marketing purposes, we will keep a record of this to be able to comply with your request).
    • To interact with you through social media.
  • Personalise & Improve our Service:
    • To personalise your experience on our online services.
    • To help us understand more about you as a customer, the products, and services you use, the way you use them and how you shop across the group.
    • Improve the content and appearance of the Website(s), and to make sure that content is presented in the most effective manner for you.
    • To operate, evaluate and improve our business, including the development of new products and services; to determine the effectiveness of our sales, marketing, and advertising; and the analysis and improvement of our products, offers, and promotions.
    • To show you relevant ads by using data collected from your devices, including your searches, location, ads that you have seen and personal information that you have given us, such as your age range, gender, and topics of interest. Depending on your Ads Settings, this data informs the ads that you see across your devices. So, if you visit our website on your computer at work, you might see ads about our products or services on your phone later that night.
    • Provide you with a seamless experience across all our services and channels. This means a more joined up customer experience whether you are shopping in-store, online or over the phone.
  • Consent: if you have given your consent to our processing the data for example we use email, text messages and post to communicate with you about our products and services, competitions, offers, promotions, or special events.
HOW WE USE YOUR DATA
We want to give you the best possible experience with us. One of the things that helps us to do this is combining the data we have about you to give us a really good understanding of you. We then use this to offer you promotions, products and services that are most likely to interest you and offer you relevant rewards.

Of course, if you wish to change how we use your data we'll be happy to help.


TO DELIVER OUR SERVICES:

  • Better shopping experience: we want to ensure you have a positive experience every time you shop with us, to do this we need to provide the goods or services you have asked for, take payment from you, and manage any refunds or charges, communicate with you about key information directly related to the product or service we are providing you with.
  • Rewards programme: we need to register and maintain your account and provide you with access to your order history, marketing preferences, your points, and other rewards.
  • Customer service: provide and manage our customer service relationship with you, for example, when you communicate with customer services in-store, via the customer contact centre or through online feedback forms.
  • Customer feedback: we invite you to provide feedback on our products and the service you have received, then use your feedback to understand your views on our products and services.
  • Personalised experience: we want you to have an experience that is personalised to you, for example we may use your location to show you products which are available in your local store, ensure your orders and parcels are ready for you when you arrive in store, remind you of favourite items you may have forgotten in your basket.

TO IMPROVE OUR SERVICES:

  • System maintenance: there’s a lot of technology powering what we do, from the systems that keep our stores stocked to the websites you interact with when you shop online.
  • Use of your interaction with us: to deliver a robust customer service, we review your interactions with us and identify areas we could do better.

TO UNDERSTAND YOU BETTER:

  • Knowing your needs: we want to ensure we’re constantly delivering the very best for you, to achieve this, we may use information to understand how our products and services are performing, and what changes we should make, who our customers are, and what kinds of things they like, how different groups of customers shop with us, how to best meet and exceed your expectations etc.
  • Understanding you across all our channels: we want to know who you are and want to provide you with an ecosystem of offers relevant to you across all our channels. To do this, we combine information across all our services using various identifiers such as name, email address, phone number etc.
  • Improving our partnerships: we partner with other retail stores to provide you with offers, services that we may not directly provide but think could be useful to you. We’re always looking to understand how we can make these partnerships better.

FOR MARKETING RELEVANT PRODUCTS AND SERVICES:

  • Personalised marketing: we may contact you with personalised offers about products and services we think you'll love by email, SMS or post.
  • Personalised ads on our sites and on other sites: when you’re shopping online, we may display offers, suggestions, and news about products and services we believe are most relevant to you. You may also see our ads on other sites, we routinely partner with social media and advertising partners who may show our advertising on their platform and help us to understand the effectiveness of our advertising.
  • Understanding & improving our marketing: we want to understand the effectiveness of our marketing, for example to know what types of customers have responded well to a particular event, or whether customers responded to an offer, so we can market the right product and services to our customers.?

TO MANAGE OUR LEGAL OBLIGATIONS:

  • Legal obligations: we may need to process information to comply with a legal obligation, or defend, manage, or process legal claims.
  • Fraud & Theft: we continuously monitor for, and respond to, fraudulent or suspicious activity so that we can protect our property and assets and protect our customers and their accounts when shopping online.
  • CCTV: we capture CCTV footage from cameras operating at all our sites and at times on body worn cameras to protect the safety and security of our customers, colleagues, suppliers, and visitors, protect our assets and investigate incidents and learn from them.
  • Security or other incidents: In the unlikely event if you are involved in a safety or security incident, we collect information to allow us to investigate and record the incident.
HOW LONG YOUR DATA IS KEPT
Our policy is to ensure that personal data is only stored for as long as is necessary for the purposes set out and this may vary according to the type of information and the specific applicable purposes. We don’t want to come on too strong, but as long as you keep shopping with us we like to think we’re in a relationship. If we were to break up your data will either be deleted completely or anonymised, for example by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis and business planning.

We might also need to keep your data for important legal or audit purposes, to resolve disputes, and to prevent fraud and abuse. In these situations, we may need to hold some of your data after you have closed your account.

We can provide you with relevant details applicable to your data on request.
SHARING YOUR DATA WITH OTHERS
To achieve the purposes mentioned in this policy, sometimes we will share your personal data with trusted third parties. We give access to your personal data to our staff and to other third parties that provide us with support or collaborate in delivering the services that we or our partners offer you.

We will do this in the following circumstances:
  • If you choose to pay using one of PayPal's payment options, we will pass some of your personal information (such as name, delivery address, billing address (if different), email address, and order details) to PayPal so they can assess whether you qualify for their payment options and tailor the payment options for you. Your personal data is handled by PayPal in accordance with applicable data protection law and in accordance with the information in their privacy policy.
  • Payment services providers for the purposes of authorising funding of the orders you place.
  • Advertisers and advertising networks that require the data to select and serve relevant adverts to you and others. This requires you to accept our cookie policy when you first visit our website.
  • Companies that provide insights and analytics services for us so we can stock the right products, send the right marketing campaigns, and understand our business and customers better.
  • Analytics and search engine providers that assist us in the improvement and optimisation of our site.
  • CRM email and website marketing provider that sends emails on our behalf and displays product recommendations and voucher codes based on your online activity with us.
  • Marketing partners to send emails on our behalf, and/or for co-branded and/or co-sponsored marketing and promotional events offered in conjunction with another company or companies. If you register for or participate in such marketing and promotional events, we and the relevant partner companies may receive information collected in conjunction with the co-branded and/or co-sponsored marketing and promotional events. Our privacy policy will apply to our use of your personal information.
  • Social media partners (who may act as independent/joint controllers in certain cases), advertisers and advertising networks, who may act act as independent/joint controllers, (e.g. Google, Facebook & Instagram (aka Meta), TikTok, Microsoft and others) that require the data to select, serve and report on the effectiveness of relevant adverts to you and others. Personal data shared with these marketing providers for targeting and reporting will be pseudonymised where possible and only where opted into marketing communications (both online and through signing up in store/registering an account). We may also provide aggregate information to help advertisers reach the kind of audience they want to target.
  • Advertising to "lookalikes", we work with our retail partners to find potential customers who "look like" our existing customers on platforms such as Facebook and Google for advertising purposes. To do this, we use information about your general shopping habits (and those of similar households) to create large groups of customers that may be interested in seeing different advertisements of retail partners. If you're within one of these groups for a given campaign, we may share some basic data about you (and the other customers in the group) with the platform. This is so that the platform can find and show adverts to other users of its platform who have similar interests to you. The data we share for these purposes will be pseudonymised to protect your identity and is promptly deleted in line with our retention policy and that of our partners . You can stop our use of your data in this way by opting out of all marketing or unsubscribing from our marketing emails. You can also opt out of being included in a platform's lookalike audiences directly via them.
  • Product Reviews, we work with a third party that helps us to publish your product reviews on our website. When you submit your product review through our website, the nickname, age and email address that you enter (along with your review) will be collected and hosted by this external company. We have a contract in place to manage all data processing undertaken on our behalf as their Client.
  • Referral marketing services to enable our customers to recommend Pour Moi to their friends and family. Our refer a friend programme is operated on our behalf by an external company. We have a contract in place to manage all data processing undertaken on our behalf as their client.
  • Loyalty programme provider to enable our customers to gain points and benefits through interacting with Pour Moi. Our loyalty programme is operated on our behalf by an external company. We have a contract in place to manage all data processing undertaken on our behalf as their client.
  • Sometimes we ask outside research companies to contact you directly for opinions on our products and services.
  • We may share your name, address and details about what you’ve ordered from us with our data cooperative partners. These partners manage prospect pools on behalf of UK retailers. The participating retailers are active in the clothing, collectables, food & wine, gardening, gadgets & entertainment, health & beauty, household goods, home interiors and travel categories. Our partners analyse information about what our customers buy in order to help us understand your buying patterns. This helps us plan what we send you, based on what you like to buy. They also help us to ensure that you don’t hear from us if you don’t want to therefore if you’ve told us that you don’t want to receive any marketing from us, we’ll share your information with them to ensure you’re added to a suppression list. In addition, the partners analyse what sort of products might interest you and pass your name and address to companies whose products are likely to appeal to you.
  • If required by law, under any code of practice by which we are bound by, or we're asked to do so by a public or regulatory authority such as the Police or the Department for Work and Pensions.
  • Information may also be shared with fraud prevention agencies to prevent fraudulent claims.
  • If we need to do so in order to exercise or protect our legal rights, users, systems and services.
  • In response to requests from individuals (or their representatives) seeking to protect their legal rights or the rights of others.
  • With emergency services (if you make an emergency call), including your approximate location.
We ensure that such Related Parties do not use your personal data for any other purposes, that they do not disclose it to any other third parties and that they do not retain copies of your personal data except as necessary to provide services to us or to our Users or as may be required by law. We require Related Parties to protect personal data of our Users that is received from us from unauthorised access, corruption or loss.


SHARING YOUR DATA OUTSIDE OF THE UK:


We operate from the United Kingdom. We may use servers and cloud services to store and process data in other countries and may transfer the data to other countries for the purpose of storage and data management. Our Related Parties may have access to your personal data in different countries including, without limitation, the UK, the EU, the USA and rest of world. We ensure that when personal data is transferred across borders, we do so in compliance with the law including (in the case of data exported from the EU) by putting in place, as between us and the party receiving the data, contractual terms for the protection of the interests of data subjects in the form approved by the European Commission.
PROTECTING YOUR DATA
Without boring you with endless repetition, we're committed to keeping your personal data safe and secure. We use security measures to protect the personal information supplied by you against loss, destruction, and any unauthorised access by third parties.


WHAT WE DO:

  • We use technical and organisational security measures to protect the personal information supplied by you against loss, destruction, and any unauthorised access by third parties. This section sets out some of the measures we have in place.
  • We make sure staff are trained and rules are in place to make sure that data is used in line with our data protection and information security policies.
  • We have physical protections and digital/electronic systems in place to keep what we hold secure.
  • We use computer safeguards such as firewalls and data encryption to keep this data safe when it's not being moved. When data is moved or transferred, we always make sure it's?encrypted. All appropriate organisational and security measures have been implemented to prevent unauthorised access and to ensure transmission of information is secure.
  • We only allow access to colleagues and trusted partners. Plus, we ask for proof of identity before we share your personal data with you.
  • Systems are proactively monitored for possible weaknesses, and we carry out tests to see what can be improved.
  • Any payment transactions will be encrypted as per the PCI standards.

WHAT YOU CAN DO:

  • Being vigilant to any fraudulent emails that may appear to be from us. We will never ask you to confirm any bank account or credit card details via email. If you receive an email claiming to be from us asking you to do so, please ignore it and do not respond.
  • If you are using a computing device in a public location, we recommend that you always log out and close the website browser when you complete an online session.
  • Please remember to keep your account passwords private, anybody who knows your password may access your account. We also recommend that you frequently change your password.
  • Make sure you log out of the website each time you have finished using it. This is particularly important when using a shared computer.
  • Let us know if you know or suspect that your account has been compromised, or if someone has accessed your account without your permission.
  • Keeping your devices protected by using the latest version of your operating system and maintaining any necessary anti-virus software.
YOUR RIGHTS
You have various rights under Data Protection Law which you can exercise at any time by contacting us, and we’ll do our utmost to get to the bottom of things, these include:
  • You have the right to be informed about how your personal data is being used. This is done, for example, through this privacy notice.
  • You have a right to access or request a copy of any personal data we hold about you.
  • You have the right to ask us to stop or pause processing your data, amend your data (which you can also amend by accessing ‘Your Account’ on our website) or erase your data. You have the right to require us to erase your personal data records where:
    • the data is no longer necessary in relation to the purpose for which it was collected, such as where you choose to close your account (in which case, it is our policy to delete your data even without your request)
    • where the processing of the data is based on your consent and such consent is withdrawn (provided that the other circumstances described in the sections ‘Sharing your data with others’ and ‘Legal basis for the collection of this data' no longer apply)
    • you object to the processing of your data and there are no overriding legitimate grounds for justifying the data processing
  • You have the right to stop receiving direct marketing.
  • You have the right of portability over your data (i.e. you can ask us to pass the data we hold on you to a third party in machine-readable format).
  • If, after contacting our Data Protection Officer you feel your complaint has not been dealt with satisfactorily, you have the right to contact the supervisory authority. The supervisory authority for data protection in the UK is the Information Commissioner’s Office (ICO) which you can contact on 0303 123 1113 or via their website at ico.org.uk
Under certain circumstances, we may be required by law to retain certain information.

In respect of some of the rights referred to above, we may need more information from you, which we will ask you. We are required by law to confirm your identity before sharing any data with you as such please make sure you provide one proof of identity as part of your request.
CHANGING YOUR PREFERENCES
If you ever wish to exercise any of the above rights and for any reason you can’t update your preferences or have other queries relating to privacy, head to our Contact Us section and we’ll update them for you (we’re nice like that). Please make sure you include your full name and address, and your account number if applicable.

To make it easy, listed out are each of our marketing areas you can unsubscribe from at any time and how to do so:
  • Emails: We love to talk to you but we understand that not everybody wants to receive our emails. We quite understand if you don’t, but remember that, if you unsubscribe, we won’t be able to send you sale details before anyone else. If you decide you’ve had enough of us in your inbox for now, let us know via any of the methods in our Contact Us section, or click the ‘Unsubscribe’ button on an email that you receive from us. It may take around five working days to unsubscribe you.
  • Posted Mailing: Thanks, but no thanks. If you do not wish to receive any further posted mailings from us, get in touch with us via any of the methods in our Contact Us section. As catalogues get printed in advance, it can take up to six weeks for you to unsubscribe. But, trust us, we’re on the case.
  • Third Parties: If you don’t want us to share your data with third parties, get in touch with us via any of the methods in our Contact Us section. As catalogues get printed in advance, it can take up to six weeks for you to unsubscribe.
  • SMS: You may opt out of receiving text messages at any time by texting “STOP” to our text messages. Or tell us via any of the methods in our Contact Us section.
COOKIES
Cookies are small text files that websites send to your computer and can be thought of as Internet users’ identification cards. They help us to deliver, maintain and improve your experience on our site to make it as personalised for you as possible where we can show you the most relevant products and even treat you to exclusive offers from time to time.

When you visit our sites, cookies are either served directly by us, or by our business partners.

We use a range of analytics and targeted advertising tools to display relevant website content on our website and online advertisements on other websites and apps to you, deliver relevant content to you in marketing communications (where applicable), and to measure the effectiveness of the advertising provided. We may also use tools provided by other third parties to perform similar tasks, using your contact, technical, Usage and profile data. To opt out of targeted advertising you need to disable your cookies in your browser settings or opt-out of the relevant third-party.

For more information and to manage your cookie preferences and settings, please see our cookie policy.
OTHER WEBSITES AND 3RD PARTIES
We have partnered with certain trusted third parties to make additional products and services available to you. From time to time our site may contain links to and from the websites of our partner networks, advertisers, and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check their policies before you submit any personal data to these websites.
CHANGES TO THIS PRIVACY NOTICE
From time to time, we may make changes to this privacy notice to make sure that we are providing you with the most up-to-date information. When we make changes to this privacy notice, we will update the date in this section, if the changes are significant, we may also choose to email our customers who have provided us with their email address. Any changes to this privacy notice will apply to you and your data immediately.

This privacy notice was updated on 24th January 2025.

NEED MORE INFORMATION?


We are always dedicated to make your online shopping experience as smooth and enjoyable as possible. That's why our friendly team are here to assist with any queries regarding an order, our products, or our website.

Don't hesitate to get in touch with our Customer Services Team. Alternatively, check out our FAQs - which has the answers to all your burning questions.